• Advice on the Disability Discrimination Act
• National Accessible Scheme inspections
• Access Audits and Assessments
• Disability Equality and Awareness Training
• Marketing to Disabled Customers
• Presentations and Advisory Publications

Holiday Care’s clients have included national and regional tourist boards, local authorities, major hotel groups including Millennium and Copthorne, Novotel, Queens Moat, Shire Inns, Travelodge, Shearings, Warners and many other tourism, travel and hospitality companies

Holiday Care has more than ten years’ experience in advising the tourism and hospitality industry about accessibility and welcoming disabled customers. This work has involved the assessment of premises, staff training in disability equality and awareness, presentations and the production of advisory publications.

With the advent of the 1995 Disability Discrimination Act all providers of goods and services are required to welcome disabled customers and not discriminate against them. The Act is not compliance based and does not prescribe exactly what steps organisations must take in order not to discriminate. It is therefore important that tourism and hospitality companies ascertain how they can best meet the needs of customers with special needs by seeking professional and authoritative advice. Holiday Care is happy to provide this.

Along with the tourist boards we are accredited to inspect accommodation against National Accessible Scheme Standards. When we inspect, we also provide advice on site and notify the client of their access category by means of a written report with recommendations. We also offer a full access audit service offering you the services of registered professionals.

Whatever size of tourism or hospitality company or organisation you are, our experienced consultancy service will provide expert advice about every aspect of accessibility including promotional materials in accessible formats.

Our consultancy and inspection rates are reasonable and our service can be tailored to meet your exact needs. So do Contact Us for advice on making your facilities and operations more accessible to disabled customers